FAQ and support

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Payments

  • What payment options are available?

    Paypal, IDEAL, Sofort, Mistercash/Bancontact, Bank transfer

Returns

  • Returns and exchange

    If for any reason the receiver is not happy with the product, the item can be returned in 14 days after receiving. The buyer is responsible for a good return of the item. Shipping will be at the cost of the customer.

    The cost for the product will be reimbursed after receiving it.

    In case of an exchange, the new item will be shipped after receiving the returned item.

    The piece should be packed carefully, as any damages will not be reimbursed.

    Please contact via email (info@studiolorier.com) before returning any item.

    Return address is:

    Studio Lorier

    Burgemeester bosstraat 46

    3043GD Rotterdam

    Netherlands

Shipping

  • Transit times
    Estimated transit time per region:

    Netherlands: 1-4 days.

    Germany & Belgium: 2-5 days

    Europe: 2-8 days

    United States: 5-14 days

    Australia: 5-16 days

    Rest of world: 5-21 days

    All our furniture pieces are custom made, and two weeks will be added to transit time.

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    All international shipments are handled by the local post service.

    Express service available on request

    Tracking is available at checkout and can be traced at:

    https://www.internationalparceltracking.com/#/search

    Studio Lorier will do it's best to ship the items in time, but cannot held responsible for any delay due to external influences.

    The receiving party is responsible for possible extra fees, such as local import rates and tax.

  • Can I trace my order?

    Optional tracking is available at checkout. Parcels can be traced at:

    https://www.internationalparceltracking.com/#/search

Shop

  • How does the webshop work ?

    Choose the preferred product options from their dropdown menu, click 'add to shopping bag', and the item will be added to the cart (appears on the top of your screen) Review your cart contents, make adjustments (for instance in quantity) when necessary, choose your preferred payment option, and click checkout.

    Depending the payment option you have chosen you will be forwarded to the online checkout page for further processing.